Service

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We believe in personal service. Peter Plotkin, our President, personally visits each new prospective account to familiarize himself with the needs of our new potential customer. One of the unique and fun aspects of this process is a "tasting" of the products requested and that might be of interest. During this tasting, Peter answers and questions and provides all the information necessary to begin our relationship and service.

Product use is closely monitored throughout the first months of operation to determine the optimum mix.  Sales revenues and product usage is recorded daily.  Products are eliminated or their stock levels increased based on consumption, until we generate the highest revenue possible.

Superior Vending services every machine, every day in all of the districts in which we operate. These districts include:

  1. Scarsdale

  2. Eastchester

  3. Yorktown

  4. Dobbs Ferry

  5. White Plains

  6. Port Chester

  7. Rye

  8. Darien, CT

In addition, our technicians and a route supervisor are also on staff and available for immediate service needs.  Our schedules position our school route men near the busy cafeterias during lunchtimes, in communication with the office via Nextel radio, and ready to respond to any machine problem immediately. 

Superior Vending Services uses a state-of-the-art, industry specific computer system, otherwise known as MEI. Our network provides complete cash accountability, inventory control, item-level merchandising, vended snack tracking and forecasting, taxes, commissions and financial analysis.

Our fully-integrated vending software solution combines the power of Windows-based software with the precision of a state-of-the-art handheld. It is powered by Microsoft's SQL Server 2000 for multi site warehouse operations. Our system can handle unlimited advanced scheduling, and unlimited Bar-Codes per product, with unprecedented precision and accountability.

To provide the best possible service, we track the time and date of incoming service calls and offer a prompt resolution. We track problem descriptions and a technician is immediately assigned. Reports and other data is available to quickly recognize problem accounts that need replacing or servicing.


 

 

 

 

 

 

 

LATEST NEWS
 

 

You Choose:

We are able to offer all products from all manufacturers in a new, “non-branded” (no advertising signage) vending format.  This means we can vend Snapple, Yoo-Hoo, Vitamin

 

 Water, Milk, Gatorade, Welch’s, Tropicana - in effect, any products requested all in one machine.

 


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